Refund policy

Return window

You may return eligible products within 30 days of receiving your order.

What can be returned

We accept returns for both defective and non-defective products, as long as the items are unused, in their original condition and original packaging, and include all parts, accessories and documentation.

How to start a return

Email info@lekkervolt.com with your order number and a short note on what you would like to return and why. We will reply with the return steps.

Return shipping

Return shipping is for your own account. You cover the cost of sending an item back to us, unless it arrived faulty or we sent the wrong product, in which case we cover the return shipping.

Refunds

Once we receive and inspect your return, approved refunds are processed within 10 business days to your original payment method. Depending on your bank or card provider, it may take a few extra days to reflect in your account.

Refunds on Payflex, Happy Pay or Mobicred orders are paid back to the provider, not to a card. The provider then cancels or adjusts the remaining instalments and returns anything already paid. Same 30 day window, same 10 business day processing on our side, with the provider's own timeline after that.

Need help?

Email info@lekkervolt.com or call +27 83 328 8479 and we will help.